Last updated: August 13, 2026
These terms cover the plumbing work Serpa Plumbing Ltd ("Serpa Plumbing", "we", "us") carries out for customers ("you"), and your use of this website. They are written in plain language on purpose. If anything here is unclear, ask us before the work starts.
Serpa Plumbing Ltd is a licensed and insured plumbing contractor operating in London, Ontario and surrounding communities. Reach us at (519) 777-5741 or [email protected], Monday to Friday, 7:30am to 5:00pm.
We provide drain cleaning, sewer line repair, sewer camera inspection, hydro jetting, whole-house repipe, fixture installation, commercial plumbing, new construction plumbing, and renovation plumbing.
We do not offer after-hours or same-night callouts. Our hours are Monday to Friday, 7:30am to 5:00pm. If your situation cannot wait until we can attend, please call another provider or your municipality. We would rather say this plainly than have you waiting on us.
We quote a flat rate before the work starts, so you approve a number rather than watch a clock. A quote is based on what we can see and diagnose at the time we give it.
A quote may need to change if, once work begins, we find conditions that could not reasonably have been identified beforehand - for example concealed damage inside a wall or below a floor, non-standard or previously modified pipework, or a fault different from the one reported. If that happens we stop, explain what we found, and give you a revised price to approve before continuing. We do not carry out extra chargeable work you have not agreed to.
Quotes are valid for 30 days unless we say otherwise in writing.
Bookings are confirmed by phone or email. To do the work we need safe and reasonable access to the property and to the relevant plumbing, and an adult present or an agreed arrangement for entry.
Please clear the work area of belongings before we arrive. We take care in your home, but we are not responsible for items left in the work area that should have been moved.
If we attend at the agreed time and cannot get access, or the work cannot go ahead for a reason outside our control, we may charge a call-out fee. We will always tell you about that possibility when the booking is made.
Let us know as early as you reasonably can if you need to move or cancel an appointment, and we will do the same for you. We do not charge for cancellations made with reasonable notice. Any cancellation rights you have under Ontario consumer protection law apply in addition to this section and are not limited by it.
Payment is due on completion of the work unless we have agreed otherwise in writing. We do not take payment through this website. If a deposit applies to your job, we will tell you when we quote it and it will be set out in the quote you approve.
We warrant our workmanship on the work we carry out. If something we installed or repaired fails because of how we did the work, tell us and we will put it right at no charge for our labour. The warranty period that applies to your job is confirmed with your quote - ask us if you are not sure which period applies.
Manufactured items such as fixtures, valves, and water-using appliances carry their own manufacturer warranties, and those terms apply to the product itself.
The warranty does not cover:
We work to the Ontario Building Code and applicable plumbing standards. Where a permit or municipal inspection is required, we will tell you before the work begins and agree who is arranging it.
We carry liability insurance and we stand behind our work. What we are not responsible for is loss that does not follow from our workmanship - for example loss of income, or damage caused by a pre-existing defect elsewhere in the property that we were not engaged to inspect or repair.
Nothing in these terms limits or excludes any right you have under Ontario consumer protection law, or any liability that cannot lawfully be limited.
The content on this site is provided for general information about our services. Prices, timeframes, and service descriptions are indicative and do not form a quote - a quote is the number we give you for your specific job.
The text, images, and layout of this site belong to Serpa Plumbing Ltd. Please do not copy or republish them without permission.
We try to keep the site accurate and available, but we do not guarantee it will be uninterrupted or free of errors.
How we handle your personal information is set out in our Privacy Policy.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it. Any dispute will be dealt with by the courts of Ontario.
We may update these terms from time to time. The version published on this page when your work is booked is the version that applies to that job.
Call (519) 777-5741 or email [email protected]. We would rather sort something out directly than have you reading a document to find the answer.